Privacy Policy - MotoBox

1. Introduction

MotoBox (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (“MotoBox” or the “App”) and our website (collectively, the “Services”).

By using our Services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Services.

2. Information We Collect

2.1 Information You Provide

Account Information: When you sign in with Google, we collect your name, email address, and Google profile picture.
Vehicle Numbers: Vehicle registration numbers you search for or save in your Garage.
DigiLocker Authorization: If you choose to link your DigiLocker account, we facilitate access to your digital documents (RC, DL, etc.) through the DigiLocker API. We do not store your DigiLocker credentials.

2.2 Information Collected Automatically

Location Data: With your permission, we collect your approximate location to provide accurate fuel prices for your city. You can deny or revoke location access at any time through your device settings.
Device Information: Device type, operating system version, unique device identifiers, and app version.
Usage Data: Features accessed, search queries, interaction patterns, and crash reports to improve app performance.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Services
Look up vehicle registration details and challan information from government databases
Display real-time fuel prices for your location
Facilitate access to your DigiLocker documents
Send insurance and PUCC expiry reminders for vehicles saved in your Garage
Respond to your support requests and inquiries
Analyze usage trends to improve user experience
Detect, prevent, and address technical issues

4. Data Providers and Third-Party Services

Vehicle registration and challan information is sourced from government databases, specifically the publicly available records from the Ministry of Road Transport and Highways (MoRTH) / Vahan and Parivahan portals.

DigiLocker integration is provided through the official DigiLocker API maintained by the National e-Governance Division (NeGD), Ministry of Electronics and Information Technology, Government of India.

We may also use the following third-party services:

Google Sign-In for authentication
Google Analytics / Firebase Analytics for usage analytics
Firebase Cloud Messaging for push notifications
Cloudflare for data storage and website hosting

5. Data Storage and Security

Your data is stored on servers managed by Cloudflare, Inc., which maintains data centers globally with enterprise-grade security. We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit (TLS/SSL)
Encryption of sensitive data at rest
Regular security assessments and updates
Access controls limiting employee access to personal data

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share your information only in the following circumstances:

Service Providers: With trusted third-party service providers who assist us in operating our Services (as described in Section 4), subject to confidentiality obligations.
Legal Requirements: When required by law, regulation, legal process, or governmental request.
Safety: To protect the rights, property, or safety of MotoBox, our users, or the public.
Business Transfers: In connection with a merger, acquisition, or sale of assets, in which case you will be notified.

7. Your Rights

You have the following rights regarding your personal data:

Access: You can request a copy of the personal data we hold about you.
Correction: You can request correction of inaccurate or incomplete data.
Deletion: You can request deletion of your account and associated data by going to Menu > Delete Account in the app, or by emailing us at support@motobox.app.
Portability: You can request an export of your data in a commonly used, machine-readable format.
Withdrawal of Consent: You can withdraw consent for data processing at any time by adjusting your device settings or contacting us.

To exercise any of these rights, please contact us at support@motobox.app.

8. Data Retention

We retain your personal data only for as long as necessary to provide you with our Services and as described in this Privacy Policy. When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain certain information by law.

9. Children's Privacy

Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal data, please contact us, and we will take steps to delete such information.

10. Compliance with Indian Law

This Privacy Policy is governed by and compliant with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of the Republic of India. We are committed to ensuring that our data processing activities comply with applicable Indian data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. You are advised to review this Privacy Policy periodically for any changes. Continued use of the Services after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

MotoBox
Email: support@motobox.app